Terms & Conditions of Sale

These terms apply to every order placed with expanseElectronics® Ltd ("we", "us", "our") via expanseelectronics.com. By placing an order you confirm you have read and accepted them. If anything below is unclear, email [email protected] before you order.

1. About us

expanseElectronics® Ltd is a private limited company registered in England and Wales. Our company number, registered office, and contact details are at the bottom of this page.

2. The contract

When you place an order through our store, you are making an offer to buy the goods listed at the prices stated. The contract is formed when we send you an order-confirmation email. We reserve the right to decline an order — for example if a product is mispriced, out of stock, or if we suspect fraud — in which case we will refund any payment in full.

3. Pricing

All prices are in GBP (£) and include UK VAT where applicable. Prices may change at any time, but the price you pay is the price displayed when you place your order. Shipping costs are calculated at checkout and shown to you before you pay.

If we discover an obvious pricing error after you have ordered (for example a £100 item listed at £1), we will contact you to confirm whether you'd like to proceed at the correct price or cancel the order for a full refund.

4. Payment

Payment is taken at checkout via Stripe, our payment processor. We accept the cards Stripe supports for UK transactions. Your card details are entered directly into Stripe — we never see or store them.

5. Shipping & delivery

We ship from the United Kingdom. Most orders are dispatched within two working days; you'll receive a tracking link by email once the package is on its way. Delivery times depend on your location and the carrier — see the shipping options at checkout for current estimates.

Risk in the goods passes to you on delivery — i.e. once the package has been handed over to you (or your nominated address). Title to the goods passes to you when we receive payment in full.

If a package arrives damaged or doesn't arrive at all, see our Returns Policy for the claims process and timeframes.

6. Your right to cancel (consumer customers)

If you are a consumer (i.e. ordering for personal, non-business use), you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order without giving a reason within 14 days of the day you receive the goods. To exercise this right, email [email protected] with your order number; we'll send you the return address and a unique barcode for the package.

You then have a further 14 days to send the goods back. We'll refund you (including the original standard delivery cost) within 14 days of receiving the goods back, or of receiving evidence that you've sent them, whichever is sooner. The return shipping is at your cost.

The right to cancel does not apply to:

• Goods made to your specifications or clearly personalised
• Sealed goods that have been unsealed after delivery and are not suitable for return for health or hygiene reasons

(See our Returns Policy for the full details on returns, including for damaged or defective items.)

7. Your statutory rights

As a consumer you have rights under the Consumer Rights Act 2015 — including that goods must be of satisfactory quality, fit for purpose, and as described. If they're not, you have the right to a refund within 30 days, or repair / replacement after that, or a price reduction or final-right refund if repair / replacement isn't possible. Nothing in these terms removes or restricts those rights.

8. Warranty

Beyond your statutory rights, our products are covered against manufacturing defects for 12 months from the date of delivery. If a product develops a fault during that period that is not the result of misuse, modification, or accidental damage, we will repair or replace it at our discretion. Contact [email protected] with your order number and a description of the fault.

The warranty does not cover:

• Damage from misuse, accidents, or installation outside specification
• Modification of the firmware or hardware in ways not documented in our wiki or instructions
• Wear-and-tear, cosmetic damage, or fair-use deterioration
• Issues caused by third-party software, controllers, or accessories

9. Use of our products

Our firmware and accompanying software are licensed, not sold, and may be subject to open-source licence terms (e.g. GPL-3.0 for the dualETH-PixelControl firmware). You retain the right to receive corresponding source code under the terms of those licences. Where source is available, links are provided in the relevant product documentation.

You agree not to use our products in safety-critical applications (life-support, aviation, nuclear, etc.) where a fault could cause death, personal injury, or significant property damage.

10. Limitation of liability

Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any matter for which it would be illegal for us to limit or exclude liability under English law; or (d) your statutory rights as a consumer.

Subject to the above, our total liability to you in connection with any order is limited to the price you paid for the goods. We are not liable for any indirect or consequential losses, loss of profit, loss of business, or loss of data arising from the use or inability to use our products.

11. Force majeure

We are not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control — for example carrier strikes, supply-chain disruption, internet outages, power outages, or government action. If such circumstances continue for more than 30 days, either party may cancel the affected order; we will refund any payment for goods not yet shipped.

12. Privacy

How we handle your personal data is set out in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the version in force on the date the order is confirmed; later changes do not affect orders already placed.

14. Governing law and jurisdiction

These terms, and any contract formed under them, are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales — except where you are a consumer resident in another part of the United Kingdom, in which case you may also bring proceedings in the courts of your home jurisdiction.

15. Contact

Questions about these terms or about an order: [email protected].