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Account features#

Last updated · 6 min read

You can buy from the expanseElectronics store as a guest — no account needed. If you create an account you also get:

  • Order history on one page, without rummaging through email.
  • Saved shipping addresses, so you don't retype them at checkout.
  • Saved cards (held by Stripe, not us), for one-click reorders.
  • A clean opt-out from any reminder emails we send.

This page is the full reference. The cliff notes:

Want to… Go to
Sign up https://expanseelectronics.com/account/#signup
Log in https://expanseelectronics.com/account/#login
Get a one-time order link without signing up https://expanseelectronics.com/account/#magic
Reset a forgotten password https://expanseelectronics.com/account/#magic (use the second button)
Manage saved addresses / cards https://expanseelectronics.com/account/ (must be logged in)
Request a return The order's detail page → Need to return or refund this order?
Delete your account Email support@expanseelectronics.com

We deliberately keep both routes alive — they suit different people.

Password (email + password)#

  • You pick a password (10 characters or more, no other complexity rules — length is what matters).
  • Logging in is instant from any device.
  • You can keep your saved addresses + cards across sessions.
  • Forgot the password? Use the password-reset link on the same /account/ page; we email you a one-hour reset link.

We store your password as a PBKDF2-SHA256 hash with a per-user salt — we never see the plain-text and couldn't recover it even if we wanted to. The reset link is the only way back in.

If you'd rather not have another password to remember, use the Email me my orders form. We send a 7-day signed link to your email; clicking it opens your order history without signing up. Same access, no account needed.

The magic-link page also lets you trigger a password-reset email for an existing account, in case you've forgotten which auth route you used.

Either form always replies the same way ("if we have any orders for that address, a link is on its way") — we don't reveal whether an email is registered. That's intentional for privacy.

Saved addresses#

From Account → Addresses you can save as many shipping addresses as you like. Each one gets:

  • An optional label (Home, Workshop, FOH booth) — purely for your reference.
  • A name, two address lines, city, postcode, optional phone.
  • A "default" flag — the default address gets pre-selected at checkout.

At checkout, saved addresses appear as chips above the address form. Clicking a chip pre-fills shipping; clicking + NEW lets you enter a one-off address. If you tick "Save this address to my account" on the new-address form, it gets added to your account for next time.

We currently ship to the UK only, so country is locked to GB. If that changes we'll widen the picker.

Saved cards#

From Account → Payment methods you can save card details for one-click reorders. Important details:

  • Your card details are held by Stripe, not by us. We only store a cus_… reference linking your account to Stripe's record.
  • We show you the brand + last 4 digits + expiry. We never see, log, or store the PAN or CVC.
  • "Save" can mean two things: (1) ticking the Save this card to my account checkbox during a checkout — the card you used to pay also gets attached to your Stripe Customer; or (2) clicking + Add a new card in the Payment methods tab to save a card without buying anything.
  • Removing a saved card detaches it from your Stripe Customer (Stripe still retains it for fraud-investigation and reporting purposes per their own retention policy — see their docs).

At checkout, saved cards appear as chips above the payment form. Clicking a chip skips the card-details form entirely; the Pay button charges the chosen card. Three-D Secure / strong customer authentication still kicks in where the bank requires it.

Account deletion#

You can ask us to delete your account at any time by emailing support@expanseelectronics.com from the address linked to it. Within a week we will:

  • Delete your account row (email, password hash, all sessions).
  • Delete every saved address you have.
  • Detach every saved card from your Stripe Customer (the card itself remains with Stripe under their retention policy).
  • Scrub your name and address out of any cart-recovery, launch-notification, or back-in-stock rows we hold.

The one thing we keep is your order records — name, address, items, payment reference — because HMRC requires UK businesses to retain these for 7 years from the date of the last order. After 7 years those records are deleted too.

If you want a copy of your data before deletion (a "Subject Access Request" under UK GDPR), just ask in the same email. We respond within one calendar month.

Return requests#

Every order page has a Need to return or refund this order? section near the bottom. Submitting the form:

  1. Stamps the order with a return_requested_at timestamp and your stated reason.
  2. Emails us so we can review.
  3. We come back to you within one working day — either approving the return (we'll send return instructions and a label) or declining with an explanation.

Returns are subject to our Returns Policy and to your statutory rights under the Consumer Contracts Regulations 2013 — see the Terms & Conditions for the full breakdown. The decline path is for cases where the request falls outside those (item used beyond inspection, ordered to a custom spec, etc.) — if we decline, the reason is included in the email so you aren't left guessing.

Cart-recovery emails#

If you start typing your email at checkout but don't complete the purchase, we save your email address against the in-progress order so we can remind you:

  1. 24 hours later — a friendly "your cart is still here" email with the items you'd selected.
  2. 72 hours later — a second email with a single-use 10% discount code, valid for 7 days. (If the first email got you to come back, the second is never sent.)

After 14 days the record is deleted automatically. Every cart-recovery email contains a one-click unsubscribe link that immediately stops any further reminders for your email.

These are the only marketing emails we send. We don't enrol you in any general newsletter, and your email is never shared.

Privacy in one paragraph#

Everything we store about you is described in detail in our Privacy Policy. The short version: card numbers go to Stripe and never touch our database; passwords are one-way hashed; all your account data lives in a Cloudflare D1 database in the UK / EU; we never share with marketing or analytics partners.